AI Customer Support for Reviews
Automatically monitors incoming reviews across platforms, classifies sentiment and urgency, and generates personalised brand-aligned responses — so no review goes unanswered and no issue escalates silently.
Impact
The Problem
Support and marketing teams manually check multiple review platforms every day, spending hours drafting individual responses. Negative reviews go unanswered for days, damaging brand reputation, while positive reviews get generic copy-pasted replies that feel inauthentic.
- Reviews across multiple platforms checked manually every day
- Negative reviews go unanswered for 24–72 hours
- Generic responses hurt brand perception on public forums
- No system to flag urgent complaints before they escalate
Built For
Customer Support Teams
Responding to high volumes of reviews without burning bandwidth on drafting.
Brand & Marketing Managers
Maintaining consistent, on-brand tone across all public review responses.
Founders / CX Leaders
Staying on top of reputation health without manual monitoring.
Quick Video Demo
Before vs After
The Old Way
- Checking multiple review platforms daily by hand
- Hours drafting individual responses
- Negative reviews left unanswered for days
- Inconsistent tone across team members
- No visibility into review trends over time
The Automated Way
- Reviews monitored and ingested automatically
- Sentiment and urgency classified instantly
- Brand-aligned response drafted per review
- Urgent / negative reviews flagged for priority
- Full review log with trends tracked in Sheets
How the Workflow Runs
From raw input to client-ready execution
Tech Stack
What Gets Generated
Every run produces two ready-to-use artifacts
Google Sheets (Review Response Log)
A full log of every review and its drafted response
Slack / Email Alert (Urgent Reviews)
Instant notification for reviews that need human eyes