Customer Support Review AI
Monitors, categorizes, and drafts personalized responses for incoming customer reviews across platforms.
Impact Summary
Unmanaged Reviews
Customer reviews pile up across platforms—G2, Capterra, app stores—without timely responses, damaging brand perception.
Monitors review platforms in real-time, categorizes sentiment, and drafts contextual, on-brand responses for human approval.
Instant
Response TAT
All platforms
Coverage
How the workflow runs end to end
From raw data to booked meetings in 4 autonomous steps
Review Monitoring
Scrapes G2, Capterra, app stores, and social platforms for new reviews.
Sentiment Analysis
Classifies reviews by sentiment and urgency.
Response Drafting
AI drafts personalized, on-brand responses tailored to each review.
Approval & Posting
Routes drafts for approval and publishes responses.
Before vs After
The Old Way
- Missed customer reviews
- Days-late responses
- Generic copy-paste replies
- No sentiment tracking
The Automated Way
- Instant response TAT
- Personalized replies
- Full platform coverage
- Sentiment dashboards
Under the
hood
Built with modern, scalable low-code tools and enterprise-grade APIs to ensure reliability and speed.